promax services group

Facility Management Services

Integrated Solutions. Impeccable Standards.

At PROMAX, we offer comprehensive Facility Management services that enhance the functionality, safety, and appearance of your properties. Whether you’re managing corporate offices, residential towers, or mixed-use developments, our trained professionals ensure every space is maintained to the highest standard.

Concierge Services

Professional, Personalised Front-of-House Excellence.
PROMAX Concierge Officers are the face of your property — delivering exceptional hospitality, operational efficiency, and security awareness. Whether at luxury residences, commercial lobbies, or hospitality venues, our team offers a warm, confident welcome that reflects your brand’s standards.

Key Services:

  • Welcoming guests and managing visitor check-in
  • Coordinating deliveries and resident assistance
  • Handling access control and facility bookings
  • Providing local information and lifestyle services (premium packages)

Features:

  • Uniformed, courteous, and trained professionals
  • Multilingual support available
  • Integrated communication with building management and security

Customer Service Officers (CSOs)

Excellence in Every Interaction

PROMAX Customer Service Officers are trained to deliver a superior client experience. Whether responding to enquiries, resolving issues, or assisting with day-to-day operations, our CSOs operate with courtesy, speed, and professionalism.

What We Deliver:

  • Prompt handling of phone, email, and face-to-face enquiries
  • Complaint resolution and incident logging
  • Liaison with maintenance, cleaning, and security teams
  • Shift reporting and administrative support

Trained For:

  • Conflict resolution and crisis response
  • Clear, empathetic communication
  • POS, CRM, and visitor management systems

Maintenance Services

Reactive & Emergency Repairs

Rapid-response call-out for unplanned breakdowns. Our licensed technicians troubleshoot and repair faults around the clock to minimise downtime.

Maintenance Services

Building Fabric & Trades Maintenance

From carpentry, painting, and plaster repairs to locksmithing and glazing—our in-house trades team ensures your building fabric stays in top condition.

Maintenance Services

Grounds & Exterior Upkeep

Lawn care, landscaping, irrigation, hard-surface cleaning and repairs keep your site’s exterior professional, safe, and welcoming.

Maintenance Services

Mechanical, Electrical & Plumbing (MEP)

Comprehensive servicing and repairs of motors, pumps, switchboards, circuit protection, pipes, drains, and fixtures—delivered by certified specialists.

Maintenance Services

HVAC Servicing & Air Quality

Duct cleaning, filter replacement, refrigeration maintenance, and indoor-air-quality monitoring to ensure optimal climate control and occupant comfort.

Why Choose PROMAX?

At PROMAX, we deliver trusted Security, reliable Cleaning, and integrated Facility Management solutions — all under one roof.

Security Services

Licensed, trained officers for static guarding, mobile patrols, event security, loss prevention, and VIP protection — backed by modern surveillance technology.

Cleaning Services

Spotless, efficient cleaning for offices, retail, strata, and construction sites. We use eco-friendly products and ensure consistent quality.

Facility Management

End-to-end solutions including maintenance, waste management, groundskeeping, and compliance support — tailored to your site needs.

Get in touch with us today